This IKEA FAMILY & CAROUSELL REWARDS PROGRAMME (“Promotion”) is organised by Ikano Pte Ltd (“IKEA”) and Carousell Pte. Ltd (“CAROUSELL”). By participating in this Promotion, each Participant agrees to be bound by these Terms and Conditions below. Any questions or queries regarding the contest can be sent to the customer service department at email@example.com or 6786 6868.
This IKEA & CAROUSELL SECONDHAND SHOWROOM GIVEAWAY (“Contest”) is organised by Ikano Pte Ltd (“IKEA”) and Carousell Pte. Ltd (“CAROUSELL”). By participating in this Contest, each Participant agrees to be bound by these Terms and Conditions below. Any questions or queries regarding the contest can be sent to the customer service department at firstname.lastname@example.org or 6786 6868.
The world around us moves fast and so do we. We change the place we call home more often than before. We buy new things and get rid of others at a faster pace than we used to. We believe that people should feel empowered to live more sustainably, which is why we want to inspire change with this partnership with Carousell.
Earn IKEA Family points when you sell your IKEA items on Carousell and at the same time give them a second life.
For the first time, IKEA and Carousell are coming together to reward secondhand IKEA listings found on Carousell. From 21 April to 30 June 2022, get rewarded when you buy or sell IKEA secondhand Carousell Protection enabled products!
Sellers who are IKEA Family members can receive 500 IKEA Family points per order, up to a maximum of 3 successful orders per month. With every 500 points accumulated, you can earn $5 and redeem it instantly when you checkout in the stores.
Buyers can receive a $5 unique Carousell Protection promo code (with minimum $20 spend) for their next purchase on Carousell upon a successful order, up to a maximum of 3 successful orders per month.
In collaboration, Carousell & IKEA have come together to launch a Rewards Programme for secondhand IKEA listings found on Carousell! The rewards programme is valid from 0000hrs, 21 April 2022 to 2359hrs, 30 June 2022 (both dates inclusive).
For every successful Carousell Protection order of an eligible secondhand IKEA listing on Carousell Singapore, a seller will receive 500 IKEA Family points and the buyer will receive a $5 Carousell unique promo code (min. spend of $20).
The rewards programme is open for everyone! So long you have a Carousell account or/and a IKEA Family membership account, you're all set to be part of our rewards programme!
For every successful Carousell Protection order of an eligible seondhand IKEA listing on Carousell Singapore, a seller will receive 500 IKEA Family point and the buyer will receive a SGD$5 Carousell unique promo code (min. spend of $20).
Whether if you're a buyer or seller, all you have to do is to be part of a successful Carousell Protection order for a secondhand IKEA listing found on Carousell. The order has to fulfill the following criterias:
As a seller:
As a buyer:
The Carousell Protection promo code can be used for your next Carousell Protection order. Simply apply the unique promo code during checkout in Carousell.
With every 500 IKEA Family points accumulated, you can offset $5 for your next purchase instantly when you checkout in any IKEA stores using your IKEA Family membership card.
Yes, the rewards have an expiry.
$5 Carousell Protection promo code: Each unique promo code is valid for 30 days from the date of promo code received with a minimum spending of $20 for the next Carousell Protection order, for one-time usage only
IKEA Family Points: Points earned in the current year will expire 2 years later on 31 Dec, based on the year the IKEA Family points are earned.
Example: Points earned on 15 Jun 2022 will expire on 31 Dec 2024.
No, only successful orders made between 0000hrs, 21 April 2022 to 2359hrs, 30 June 2022 (both dates inclusive) will be able to earn the rewards.
Yes, both seller and buyer can be rewarded up to a maximum of 3 successful orders per month per Carousell account and IKEA Family account.
No. As we're all around driving circularity, it's okay to be giving away free listings and you will still be eligible for the reward
Yes, you are eligible for the IKEA Family Points if your secondhand IKEA item was successfully sold during the campaign period. Additionally, if you bought a Carousell protection-enabled IKEA listing during the campaign period, you are also eligible for the Carousell Protection Promo Code.
Yes, you may still earn your reward as a seller in the same month which is also capped at 3 orders per month.
Yes, you may still earn your reward as a buyer in the same month which is also capped at 3 orders per month.
Yes, the Rewards Programme is available from 0000hrs, 21 April 2022 till 2359hrs, 30 June 2022 (both dates inclusive).
No. For all orders that are cancelled/refunded, both seller and buyer will not be eligible for the Rewards Programme.
Carousell Protection is an in-app payment and delivery feature that allows payment for items bought on Carousell through the supported payment methods.
Yes, you are able to select either ‘delivery’ or ‘meet up with Carousell Protection’ option under the delivery method during check out.
Your order has to fulfill the following criterias:
Please check your junk or spam folder. If you have not received it within 45 days, this means that you are not eligible for the reward. If there are any issues / questions, you can drop us a direct message via Carousell Facebook or Carousell Instagram DM.
Please check your spam/junk folder. If you have not received it within 45 days, this means that you are not eligible for the reward. If there are any issues / questions, you can drop us a direct message via Carousell Facebook or Carousell Instagram DM.
Please chat with the seller first to understand why you have not received your parcel. If the seller has not mailed out the item 1 day before the estimated delivery date, your order will be automatically cancelled and you will receive a refund. More details can be found here: https://support.carousell.com/hc/en-us/articles/360037564294--Singapore-I-have-placed-an-order-but-my-seller-is-not-responding
You can also choose to raise a return here: https://support.carousell.com/hc/en-us/articles/360001548627--Singapore-How-do-I-raise-a-return-request-
No, the Carousell Protection promo code is only applicable for Carousell Protection listings that are above $20 and the payment has to be done via Carousell Protection
Promo code is non-transferrable & is valid for one-time use only.
Yes, you are able to use the promo code on your new order. However, the listing / order has to fulfil the following criterias:
Yes, we're always open to that human-to-human interaction for a better price deal.
No, you will not be eligible for the reward if the listing title does not include the word "IKEA". However, you can share with the seller about this reward programme and get him/her to be part of it by changing the listing name before confirming on the order. This way, both of you will earn the reward as buyer and seller respectively.
No, only orders that are paid via Carousell Protection are eligible for this rewards programme.
Tap on 'Buy' and then select your delivery method followed by payment method. Once that's done, tap on 'Place order' and you're all set! You can track the delivery of your order via the Carousell app.
Please double check your CarouDM inbox. If you have not receive it within 45 days after your order has been completed, you may drop us a direct message via Carousell Facebook or Carousell Instagram account.
You can log in to your member portal at: https://family.ikea.com.sg/ to view your IKEA Family points upon submission of online google form communicated by Carousell after 2 weeks.
Please drop Carousell a direct message via Carousell Facebook or Carousell Instagram account.
You will receive payment once the buyer has has selected 'Order received' button on the app after receiving the item.
Your order has successfully fulfilled all criterias for the rewards programme, where as a seller you will earn 500 IKEA Family Points. IKEA will require your IKEA Family membership number in order to credit the points to your account.
If you do not have an IKEA Family membership, you can sign up here: https://family.ikea.com.sg/registration
Yes, however only a maximum of 3 successful orders per month will be rewarded for each IKEA Family account.
No, Carousell do not provide any delivery services at the moment. Sellers & buyers can discuss on getting your own courier / delivery services.
To be eligible for the rewards programme, you will need to enable Carousell Protection for the listing. Kindly note that your buyer should also make the payment via Carousell Protection in order for the order to be deemed as a successful order.